Agentic Strategy & Advisory Consultant

Agentic Strategy & Advisory   Consultant , Song Service

CL9   -   Consultant

London

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on;   it’s   foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

As an   Agentic Strategy & Advisory   Consultant   in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements,   translating agentic capability into compelling business cases, measurable   outcomes   and strategic roadmaps.

Our mission:   Is   to   help   our   clients to   deliver   exceptional human and   agentic   experiences that   deliver   simplicity , cost   transformation , and an   engine for   growth .

Every   interaction   is   a moment to resolve, deepen trust, build loyalty, and   demonstrate   the   brand   promise when it counts most.

If   you're   looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.

As a team

The Service practice sits within Accenture Song.   Our   vision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work .

We focus on:

- Reinventing   customer service   across physical, digital / app-based   and AI-powered channels

- Data-driven transformation across service to reduce cost and drive growth

- Designing   future-ready service models , enabled by platforms,   data   and automation

- Embedding   GenAI, intelligent automation and decisioning   into customer service journeys and operations

- Supporting clients to define a   customer-first mindset , helping them shape their business and operating models

- Delivering   measurable business outcomes , not   just great   experiences

- We work across the full lifecycle: from ambition and vision, through design and experimentation, to   scaled   delivery and adoption.

What   you'll   do

Support   building   AI strateg ies for clients

- Contribute to business cases, value   frameworks   and AI investment narratives

- Conduct competitor analysis to inform AI strategy recommendations

- Use Data and Business insights to   identify   value opportunities for our clients, helping them track and realise benefits

- Bridging business value and agentic capability, translating what AI can do into what the business should do

- Support the development of client-facing materials including exec presentations,   roadmaps   and proposals

- Build AI fluency and advisory craft through immersion in live engagements

Contribute to client delivery

- Own defined workstreams within strategy projects, from research and analysis through to client presentation

- Create new insights for our clients,   interrogating data, building   visualisations   and   combining with business understanding to   creat e   compelling narratives

- Support workshops,   interviews   and co-creation sessions with client stakeholders

- Collaborate across Song teams to bring integrated perspectives into strategy work

Grow people,   capability   and the practice

- Contribute to thought leadership,   templates   and reusable assets in AI advisory

- Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about

Experience Required

P rofessional experience in consulting, strategy, customer   experience   or digital transformation with   a strong desire   to   specialise   in AI advisory.

The most important thing for us is   mindset : intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations.

Core experience

- Background in consulting, strategy, customer experience, digital   transformation   or a related field

- Industry experience in Communications, Media, Banking and Public Service

- Experience producing high-quality analytical and strategic outputs ;   research, benchmarking, presentations

- Experience   working with   d ata to   identify   pain - points, track performance and   demonstrate   value

- Experience in c reation of business cases and understanding of value tracking principles

- Experience translating business priorities into AI strategies

- Proven ability to work within cross-functional teams and contribute to complex projects

- Excellent written and verbal communication ,   able to structure complex ideas clearly

- Proactive and self-directed ,   able to manage your own workload and ask the right questions

AI,   data   and technology awareness

- Strong understanding of AI and Agentic AI and how these capabilities scale across   programmes

- Awareness   of   d ata   s tructures   and strong u nderstanding of   performance metrics   / value measurement

- Exp erience   in:

- GenAI-enabled services ( e.g.   conversational   AI, agentic workflows)

- AI strategy and value measurement concepts

- AI tools such as ChatGPT, Claude   Code/Codex/Gemini , Copilot or similar

- Data discovery and analysis   of large data sets using SQL

- Experience building experiences on   Conversational AI   ecosystem   such as GECX,   Microsoft,   Amazon   Lex ,   PolyAI ,   Cognigy ,   Cresta, Sierra, Decagon,   Parloa

Leadership & consulting skills

- Strong analytical and problem-solving capability

- Clear, confident communication ;   written and verbal

- Ability to manage your own delivery within a project structure

- Comfortable working in agile, fast-moving consulting environments

- Eagerness to build client-facing skills and grow into an advisory role

Set yourself apart

- Academic or professional work related to AI strategy, digital   transformation   or customer experience

- Experience in Telco, Financial Services or Public Sector

- Evidence of AI fluency — personal projects, published writing,   certifications   or experimentation

- Data analysis beyond excel - experience with   Visualisation   tools, data   querying   or coding languages

What's   in it for you

Our   Total Rewards   consist of a competitive basic salary, annual performance bonus, opportunities to   acquire   equity and a wide range of health and wellbeing benefits. These include   perks   such as:

- 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.

- Family-friendly and flexible work policies.

- Attractive pension plan with financial wellbeing support and resources.

- Private healthcare insurance plan and Mental Wellbeing support.

- Employee Assistance Programme, Career Development and Counselling.

- A range of generous Parental Leave offerings.

Flexibility and mobility are   required   to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration,   learning   and building rapport with clients, peers,   leaders   and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race,   religion   or belief, ethnic or national origin, disability, age citizenship, marital,   domestic   or civil partnership status, sexual   orientation   or gender identity.

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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.