Associate Authentication Analyst (Spanish Speaking)

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at  www.digicert.com

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency to join our team in Cape Town .

As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

 

What you will do

- Review incoming application forms, validate and submit to DigiCert's technical department

- Engage with external customers and internal stakeholders via phone, live chat, video calls and email

- Research customer organizations and verify contact details online

- Identify, document and alert managers of customer-call trends

- Execute DigiCert's validation process according to our internal documentation

- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems

- Coordinate the implementation or scheduling of validation testing with affected departments and team members

- Learn product features and gather customer requirements to confer with management

- Determine validation objectives and standards with internal managers

- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems

- Process incoming and outgoing mail

 

What you will have

- 1+ years’ experience in a customer service or similar role  

- Fluency in Spanish (verbal and written)

- Tertiary qualification (advantageous)

- Proven track-record in evaluating and mitigating risk

- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently

- Excellent written and verbal communication skills

- Tool experience: Microsoft Office and other software applications

 

Benefits

- Competitive compensation and comprehensive benefits package   

- Generous paid time off, including holidays and additional leave options   

- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs   

- Health and wellness support, including medical  cover  (where applicable), gym reimbursements, and mental well-being resources   

- Pension, life insurance, and income protection benefits (location dependent)   

- Employee Assistance Program with 24/7 confidential support for employees and their families   

- Education assistance and professional development opportunities   

- Access to LinkedIn Learning and continuous learning resources   

- Employee referral bonus program and additional company perks and discounts   

- Business travel insurance and global employee support programs  

 

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

 

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