Automation Engineer NPE - Middle East

Responsibilities / Tasks

- Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment.

- Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.

- Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required.

- Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.

- Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment.

- Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required.

- Manage customer claims and service-related follow-up activities to ensure timely resolution.

- Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.

- Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction.

- Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.

- Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.

- Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities.

- Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.

- Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.

- Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.

- Travel extensively throughout the Middle East region to support customer requirements and business objectives.

Your Profile / Qualifications

- Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.

- Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.

- Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.

- Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.

- Ability to read and interpret electrical drawings, control schematics, and P&IDs.

- Strong troubleshooting and analytical skills.

- Excellent communication and customer-facing capabilities.

- Fluent in English; additional regional languages are an advantage.

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