Bankruptcy Customer Service Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bankruptcy Customer Service Team Lead based in the United States.

We are seeking an experienced, customer-focused professional to support homeowners navigating mortgage servicing matters during active and inactive bankruptcy proceedings. In this role, you will handle complex customer inquiries, provide clear information about mortgage accounts, and help resolve concerns with accuracy and empathy. You will also serve as a key resource for customer service specialists, assisting with calls and managing escalated situations. Working in a fast-paced mortgage servicing environment, you will investigate account issues, identify root causes, and coordinate effective resolutions. Your ability to balance customer care, regulatory sensitivity, and operational efficiency will help maintain a high standard of service. This opportunity is ideal for someone with strong bankruptcy or mortgage industry experience who enjoys solving problems and supporting a collaborative team.