Business Analyst Junior+/Middle [Delivery Platform]

We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.

Challenges that await you :

- Develop business and operational processes for our Inventory

- Work deeply with the partners (communicate directly with the factory)

- Design interfaces and solutions within internal systems

- Participate in team development

- Work with the backoffice system

- Design, document, and maintain operational regulations, workflows, and standards

- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary

- Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery

- Write clear and structured requirements for development teams

- Define tasks, track progress, and control delivery timelines

- Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes

- Monitor and improve key metrics related to delivery efficiency, productivity, and quality

- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit :

- Strong business mindset with hands-on experience in operational environments

- Proven ability to work with business and product metrics, define KPIs, and use data for decision-making

- Experience collaborating with product analysts and translating insights into actionable changes

- Excellent communication skills — confident working with operational teams and senior stakeholders

- Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems

- High level of structure and organization — comfortable managing complex processes and multiple streams of work

- Experience in task decomposition, prioritization, and deadline control

- Ability to write clear, structured requirements and work effectively with engineering teams

- Strong stakeholder management and expectation-setting skills

- B2 or higher English level for effective communication with an international team

Your bonus skills :

- Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production

- Experience working in large operational organizations with significant frontline staff, such as:

- delivery services

- logistics or warehouses

- couriers or drivers (marketplaces, fintech, e-commerce

- Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working:

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Innovative Spirit: A commitment to creativity and groundbreaking solutions

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Honest Feedback: valuing open, transparent communication

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Supportive Team: a strong, collaborative community

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Celebrating Achievements: recognizing our wins together

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High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

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Relocation support to Mexico with assistance for the employee and their family

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Flexible work from our office

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Healthcare Coverage

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Education Budget: Language lessons, professional training and certifications

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Wellness Budget: Mental health and fitness activity reimbursements

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Vacation Policy: Annual leave and paid sick leave as per applicable policies