Change Communications Lead in Global Team, E-invoicing (f/m/x)

Job Description:

Change Communications Lead in Global Team, E-invoicing (f/m/x)

in Mars Global Service
Finance Operations Department
Location: Warsaw
Hybrid working
* Fully virtual recruitment experience *

We're looking for an experienced Change Communications Lead to independently drive change communications for a major global finance e-invoicing transformation programme. This role will shape and deliver the end-to-end change communications strategy, supporting stakeholders across Suppliers, Customers, Segment Operations and MGS (Mars Global Services) teams. The successful candidate will develop a clear, coordinated communications, change and training approach that enables readiness, implementation, adoption and business continuity throughout the programme.

What would be your key responsibilities?

- Developing and executing the end-to-end change and communications strategy to support programme readiness, implementation, adoption, and business continuity.

- Conducting stakeholder and audience impact assessments and translating insights into targeted communication and training plans.

- Creating clear, engaging, and audience-specific communications that explain complex programme, process, and system changes.

- Defining and maintaining a consistent narrative for the e-invoicing transformation, aligned with broader MGS and MGS Finance strategic messaging.

- Preparing leadership communications, programme updates, and key stakeholder materials to ensure ongoing engagement and alignment.

- Building strong relationships across the programme, including PMO, project leads, Segment and MGS stakeholders, and Corporate Affairs teams.

- Acting as the primary point of contact for all change and communications activities related to the programme.

- Supporting end-user adoption through targeted communications, engagement activities, and feedback mechanisms.

- Monitoring communication effectiveness and stakeholder engagement, providing regular insights, reporting, and recommendations to programme leadership

What are we looking for?

- 5+ years of experience in managing change and communications for multiple, complex operational transformation programmes

- Strong expertise in change impact assessments, stakeholder mapping and communication planning, with the ability to work independently within a project team.

- Stakeholder management and relationship-building skills, with the confidence to engage and influence at all levels of the organization.

- Ability to translate complex programme, process and system changes into clear, relevant and engaging messages for different audiences.

- Experience creating effective multi-channel communications, including emails, SharePoint sites, videos and other digital content.

- Proactive, curious and solutions-oriented mindset.

- Resilient and comfortable navigating ambiguity, complexity and evolving project priorities.

- Strong organizational and planning skills, with the ability to manage multiple workstreams and deadlines.

- Fluent English, both written and spoken.

Nice to have:

- Experience leading communications and managing change for finance, technology, process transformation programmes within a complex global organization.

- Experience with e-invoicing or finance transformation initiatives.

- Experience working across global teams and multiple regions.

What can you expect from Mars?

- Permanent contract of employment as from the start.

- Attractive financial conditions including Bonuses.

- We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.

- Extra savings scheme to support You in long perspective.

- Support in career building through personalized development plan.

- On-line shop with attractive discounts on our products that Your family and friend are going to love.

- Possibility to participate in volunteering initiatives during working hours.

- A modern and pet friendly office in the City Center (Zlote Tarasy building).

Apply now and upload you profile in English
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