Chocolate Advisor Flexi Permanent 180 Hours (Sandton City Boutique)

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities
Customer Service and Sales

- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone

- Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience

- Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge

- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients

- Awareness of daily sales budgets, actively upselling to increase customer transaction spend

- Inform all customers of current instore promotions, events and directed information

- Provide customers assistance in the selection of quality Lindt products, encouraging additional sales

- Serving more than one customer at a time, acknowledging, and communicating at all times

- Multitask between completing store operational tasks and serving customers

- Processing the customer orders through the POS, and credit card transactions

- Own and manage individual tills, including counting floats and performing end of shift till procedure

- Preparing big customer orders

- Ensure complaints are addressed immediately by informing the Manager on duty

- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times

- Restocking and cleaning through the day

Product Knowledge

- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)

- Product pricing, packaging, and category performance knowledge

- Comply with product management and handling procedures.

- Compliance to food and hygiene and safety standards practicing good hygienic practices

General

- Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures

- Lead by example ensuring a harmonious and productive environment

- Record sampling and wasted products actively quality controlling products

- Perform open and closing procedures, signing off checklist

- Perform cleaning duties signing off checklist

- Perform temperature readings signing off checklist

- Maintain clean, tidy working areas at all times

- Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day

- Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy

- Accepting courier deliveries and confirming all items are received against invoice

- Assisting in monthly stock counts

- Unpacking, moving, and restocking products

- Using all instore equipment, machines, and appliances

Work, health and safety

- Comply with all work health and safety requirements

- Report and damaged or dangerous equipment or property to management

Manual Handling

- Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit

- Moving stock from storerooms to front of house

- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service

- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention

- Daily paperwork and accounting, and other store administration

- Responsible and accountable in achieving individual goals and budgets

Knowledge, Skills & Experience

- Confident and interactive with a friendly disposition

- Excellent communication skills with a strong work ethic that can represent a premium brand

- Good time management skills (multi-tasking and prioritizing)

- Self-starter with the ability to work individually and in a team

- Immaculate grooming with excellent personal hygiene

- Customer Service

- Sales skills

- Ability to handle credit card transactions

- Previous experience in customer service

- Previous experience in a similar retail environment

- Grade 12

- Proficiency in Microsoft Office (specifically Excel and Powerpoint)