Client Development Executive

Why Ryan?

- Competitive Compensation and Benefits

- Business Connectivity Reimbursement (Phone/Internet)

- Gym Membership or Equipment Reimbursement

- LinkedIn Learning Subscription

- Flexible Work Environment

- Tuition Reimbursement After One Year of Service

- Accelerated Career Path

- Award-Winning Culture & Community Outreach

We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle — from onboarding new clients to managing renewals and identifying growth opportunities.

This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.

This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.

This position is based Salford, M50

Duties and Responsibilities:

Client Onboarding and Engagement

- Proactively contact new and existing clients via outbound calls, email, and virtual meetings.

- Build strong early-stage relationships and create a positive first impression.

- Clearly explain onboarding steps, required documentation, and service processes.

- Ensure a smooth and efficient transition to internal delivery teams.

Documentation and Process Management

- Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data).

- Ensure information is complete and accurate before handover.

- Maintain high-quality record-keeping and update CRM systems in real time.

- Monitor progress to minimise onboarding delays.

Ongoing Client Management s Renewals

- Maintain regular contact with clients throughout the service cycle.

- Track contract timelines and support renewal conversations.

- Reinforce the value delivered and address questions or concerns.

- Support retention by ensuring clients understand outcomes and next steps.

- Identify re-engagement opportunities where appropriate

Revenue Growth and Service Expansion

- Identify opportunities to introduce additional services, including: Lease Consultancy, Contract Renewal Services, and Additional Property Reviews.

- Position services in a consultative, client-centric manner.

- Collaborate with senior team members to convert growth opportunities.

Education and Experience:

Essential:

- Strong communication skills (phone, email, virtual meetings).

- Highly organised with strong attention to detail.

- Comfortable working to KPIs and performance targets.

- Ability to manage multiple clients and priorities.

- Confident handling client queries and managing expectations.

- Quick to learn and adaptable to new systems and processes

Desirable:

- Experience in property, business rates, or professional services.

- Background in onboarding, account management, renewals, or sales support.

- Knowledge of CRM platforms and document collection workflows.

#LI-AI1