Client Operations Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex, and sexual orientation, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Role Overview

We are looking for a commercially aware Client Operations Specialist (COS), to manage and support UK and European relationships of our existing enterprise clients, whose accounts are primarily based in and managed from the United States. Our clients include globally recognised organisations across sectors such as pharmaceuticals, financial services, legal services, and entertainment.

This role requires building and maintaining strong relationships with a range of stakeholders, including internal teams, client contacts, and external vendors and suppliers. From time to time, the role may involve client engagement activities such as attending meetings, meals, or industry events.

Working within a small, collaborative team, supporting operational sales processes including vendor registrations, quotation preparation, and order processing. The role requires excellent attention to detail, strong organisational skills, and confidence working with high-value transactions (often involving six-figure sums) whilst being comfortable working within a fast-paced environment.