Cloud Specialist Engineer (Japanese Speaker)

Job Description:
Job Descriptions
Provide technical expertise to support IT infrastructure especially in Cloud Platform support (e.g., Cloud (Azure/AWS/GCP/Terraform/GitHub/Akamai, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Configuration, Release and Capacity Management).

• Apply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability management.
• A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives.
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
• Contribute to quality and productivity improvement projects, providing analysis of information and documentation.
• Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
• Ability to become proficient in new technologies and business applications.
• Provide training and documentation on area of expertise and new technology.

Requirements
• Bachelor's degree in IT discipline from universities/colleges, or equivalent work experiences.
• 4 ~ 5+ years’ experience within IT operations of infrastructure services support, operations monitoring and end user support.
• Professional certification such as Azure/AWS/GCP/Terraform/GitHub/ Akamai/etc.
• Excellent communication in Japanese at least certified with JLPT Level 1/N1 or BJT J2 (advantage)
• Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.
• Excellent communication and team environment. customer service skills and the ability and desire to work in a collaborative
• Independent and able to work with less or no supervision
• Demonstrated ability to adapt to a changing and work under high pressure environment
• Work flexibly based on business requirement

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