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Conversational AI Specialist

TPG Telecom

Barangaroo, NSW, AustraliaPosted 5 days agoDirect from company

  • LocationBarangaroo, NSW, Australia
  • Work typeNot stated
  • Posted29 October 2026
  • SourceTPG Telecom's careers page (Oracle Recruiting)
  • Last checked5 h ago on TPG Telecom's careers page
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About the role

To support Customer Care in developing and implementing advanced solutions to optimise and guide customers toward digitally assisted channels. This will be done through data driven decisions to create customer centric self-service journeys in voice and messaging channels, channelling contacts through our virtual agent (IVR and chat) for quicker and easier self-service. The role will be key to operationally driving an increased digital adoption and self-service while maximising the customer experience.

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