Customer Enablement Specialist

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S., Argentina, and the U.K.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

We are looking for a Customer Enablement Specialist to help customers successfully adopt Compliance Essentials (CE) and get lasting value from the platform. CE is Coalfire’s automated mapping platform that centralizes compliance work. This role will guide customers through onboarding and help new users at existing customer accounts get started, deliver practical CE training, support our self-managed customer segment, and partner closely with Strategic Customer Success Managers on customer enablement and adoption.

The ideal candidate will be comfortable balancing structured implementation work with responsive, customer-focused support. They will bring a customer-first mindset, strong communication skills, and the ability to make complex compliance workflows easier to understand and act on. They will also use customer engagement and product analytics tools, including Pendo and ChurnZero.