Customer Operations Team Leader

At Haier Europe, home to Haier, Hoover and Candy , we're looking for an experienced people manager to drive performance, develop talent and deliver an outstanding customer experience.
Leading a team of Order to Delivery Specialists, you'll oversee the end-to-end order journey, working closely with Supply Chain, Operations, Transport and Commercial teams to ensure orders are delivered on time and in full.

What you'll do

- Manage, coach, support and develop a high-performing team

- Drive customer service and operational performance

- Manage order book activity and delivery commitments

- Work cross-functionally with Supply Chain, Logistics and Sales

- Identify and implement process improvements

- Use data and insight to improve service and efficiency

What you'll bring

- Team leadership experience within Customer Service, Order Management, Logistics or Supply Chain

- Excellent interpersonal and stakeholder management and communication skills

- Experience driving continuous improvement

- Analytical and problem-solving capability

- SAP experience (desirable)

Why Haier Europe?

- Salary c£35,000 - £45,000 DOE

- Annual bonus

- Hybrid working, with 60% office attendance at our Warrington (WA3 6XG) site

- Flexible start and finish times

- Core working hours of 09:30 - 16:00

- Contracted hours of 37.5 per week, worked as 7.5 hours per day plus a one-hour unpaid lunch break. Start and finish times can be adjusted provided core hours are covered and contracted hours are fulfilled.

- Supportive culture and career development opportunities within an international organisation

- Comprehensive benefits package

Ready to take ownership and make an impact? Apply today and help shape the future of our Order to Delivery function.

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