Customer Service Representative (Spanish Bilingual)

Description

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

- Perform insurance verification (preferred but not required)

- Handle new patient enrollment and intake processes

- Answer incoming calls and assist patients with inquiries

- Schedule and reschedule patient appointments efficiently

- Respond to patient emails and text messages in a timely manner

- Manage and update patient records using EMR systems

- Ensure accurate documentation and maintain patient confidentiality

Perks:

- Health Maintenance Organization (HMO)

- Competitive pay

- Government-mandated benefits

- 13th month pay

- Night differential pay

- Internet allowance

- Opportunities for career growth and development

Requirements

- Proficient in both written and spoken Spanish and English

- Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!

- Comfortable supporting US based clinics and physicians

- Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling

- Demonstrates strong empathy and interpersonal skills when handling patient interactions

- Highly organized, detail-oriented, and reliable.

-  Must have a stable internet connection and a quiet remote work environment