Customer Success Advisor - Renewals

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Advisor – Renewals based in Canada.

We are looking for a commercially driven Customer Success professional to manage customer renewals and strengthen long-term client relationships within a fast-growing SaaS environment. In this role, you will oversee the renewal process from initial quotations through to signed agreements, while managing pricing discussions, billing inquiries, and subscription changes. You will guide customers through new usage-based pricing models, helping them understand their options and identify plans that best suit their needs. Working alongside AI-powered agents, you will focus on complex customer conversations, negotiations, retention opportunities, and exceptional service cases. You will also contribute to improving automation workflows by reviewing AI-generated interactions and providing feedback to enhance their performance. This is an exciting opportunity to combine commercial expertise, customer relationship management, and practical AI automation experience within a fully remote, international team.