Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada.

The Customer Success Manager will own customer relationships following implementation, helping clients maximize the value of a software platform designed for the landscaping, arboriculture, and outdoor services industries. This role focuses on customer retention, renewals, account expansion, and long-term business outcomes. By combining customer feedback, product adoption data, and proactive relationship management, you will identify risks, improve engagement, and develop strategies that strengthen customer loyalty. You will collaborate closely with Sales, Product, Marketing, and Implementation teams to advocate for customer needs and improve the overall experience. The position offers an opportunity to influence product development, create scalable customer success processes, and help businesses improve their operations and profitability. This is a remote opportunity for a proactive, analytical, and customer-oriented professional who thrives in a collaborative, fast-moving environment.