Customer Success Manager - SaaS

About Dastra
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance .
Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes .
We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.
As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

- Join a fast-growing European SaaS LegalTech company

- Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges

- Take ownership of a strategic customer portfolio

- Become a key expert on a sophisticated SaaS platform

- Work closely with Customer Success, Sales, Product and Tech teams

- Join an experienced, collaborative and ambitious team

Your role
As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra .
You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success .
You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to:

- Successfully onboard and implement Dastra

- Drive product adoption and long-term engagement

- Support change management

- Demonstrate the value delivered by the platform

- Secure renewals and customer satisfaction

- Identify growth opportunities alongside Account Managers

Your responsibilities

- Lead onboarding and implementation projects

- Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact

- Drive customer success through regular follow-ups and Business Reviews

- Monitor usage, satisfaction and value

- Anticipate risks and secure renewals

- Identify growth opportunities alongside Account Managers

- Build expertise in data protection, AI governance and compliance

- Share customer insights with Product and Tech teams

Your environment
You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder .
You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.
Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets.
During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

- 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role

- Strong understanding of SaaS environments , ideally involving complex or technical products

- Experience managing Mid-Market and/or Enterprise customers

- Experience with onboarding, implementation, adoption and change management

- Strong communication and stakeholder management skills

- Strong project management and organisational skills

- Customer-oriented, autonomous and comfortable with complex topics

Languages

- French: fluent, bilingual

- English: fluent, bilingual or native level

- German : fluent or bilingual proficiency would be a plus

You will work with both French- and English-speaking customers in an international environment.

Compensation & working conditions

- Around €40-47k gross/year + variable compensation , depending on experience

- Ideally based in Paris / Île-de-France

- Hybrid working model with 2 remote days per week

- 5 weeks of paid leave + 10 RTT days

- Meal vouchers and company health insurance

- Annual company seminar and regular team-building events

Recruitment process

- Introductory call with Julia, Talent Acquisition Specialist

- Interview with a member of the Customer Success team

- Interview with Jérôme, Director of Operations and co-founder

- Business case and presentation

- Reference check

Ready to join us?
If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges , and want to become a trusted partner for Mid-Market and Enterprise customers , we'd love to meet you.

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