Customer Success Representative

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Job Responsibilities:

The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions. The following is a non-exhaustive list of responsibilities and areas of ownership of;

- Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels

- Actively support our global business development

- Provides key marketing research and identified new business development opportunities

- Manage data for new and prospective clients in Salesforce.com (CRM)

- Developed & manage client engagement strategies

- Assist implementing strategic approaches towards new key accounts/clients

- Creating monthly reports on all sales created through CSR's efforts

What this looks like:

- Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers

- Effectively manage large amounts of incoming calls

- Identify and assess customer’s requirements and facilitate appropriately

- Build sustainable relationships with clients and the BDM

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/team targets and call handling quotas

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Respond to all client queries

- Review or make changes to customer accounts

- Record details of customer contacts and actions taken

- Review and select standard responses for answers or solutions

- Escalate queries or quotes when needed

- Identify new prospects within current clients

- Clean/Update up old data within the CRM

Additional Job Details:
REQUIREMENTS

- 2-4 years of sales and/or account management experience

- Bachelor’s Degree required

KEY COMPETENCIES REQUIRED FOR THIS ROLE

- Microsoft Office

- Salesforce experience

- Results oriented