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Customer Support Advisor

Achievers

TorontoPosted 10 days agoDirect from company

  • LocationToronto
  • Work typeHybrid
  • EmploymentFull-time
  • Posted16 October 2026
  • SourceAchievers's careers page (Lever)
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About the role

A Customer Support Advisor is a highly skilled, customer-focused professional responsible for delivering exceptional support to both program administrators (clients) and members. This role primarily supports program administrators (CSS function) while also contributing to Member Support to ensure seamless end-to-end service.

In this role, you will own a diverse portfolio of support cases, including complex and escalated issues. You bring a strong understanding of the platform, apply advanced problem-solving skills, and collaborate cross-functionally to drive timely and effective resolutions. You are viewed as a trusted resource within the team and contribute to elevating overall support quality.

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