Customer Support Specialist (Customer Support Management)

Customer Support Specialist (Customer Support Management)

Company:
PT Boeing Indonesia

Boeing Global Services (BGS)  is looking for a Customer Support Specialist (Customer Support Management)  to join our team in Indonesia, Jakarta.

Position Responsibilities:

- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

- Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

- Responsible for customer account health and providing world class customer support.

- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

- Develops, prepares and delivers presentations to customers and internal organizations.

- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

- Uses multiple Boeing systems in a fast-paced environment.

- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

- Responds to customer inquiries and facilitates delivery problem resolution.

- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

- Monitors and shares key performance metrics with customers and internal partners.

- Interfaces with customers and internal Boeing resources.

Basic Qualifications ( Required Skills / Experience):

- 3+ years of experience with supply chain process

- Experience developing presentations for and presenting to executive leadership

- Strong communication and problem-solving skills

- Ability to work and collaborate cross functionally across multiple organizations

- Ability for minimal travel domestically and internationally

Preferred Qualifications ( Desired Skills / Experience ):

- Experience in the Aerospace industry

- SAP knowledge

- Engineering / Technical experience

- Account management, customer support experience

Additional Information:

- This position is expected to be 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.

- This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices.

Language Requirements:

Not Applicable

Education:
Not Applicable

Relocation:
Relocation assistance is not a negotiable benefit for this position.

Security Clearance:
This position does not require a Security Clearance.

Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program
This position is not contingent upon program award

Shift:
Shift Worker (Singapore)