Digital Product Manager-Lead

Job Summary:
We are seeking a dynamic and experienced digital product manager to join our growing team. As a digital product manager, you will own one or more of our key platforms – online banking, mobile banking, digital onboarding, and employee-facing tools – and will play a crucial role in driving our member experience and employee experience roadmaps. In your role, you will collaborate closely with cross-functional teams to define product strategies, prioritize features, design business processes, and manage the product lifecycle from inception to delivery.

Essential Job Duties:
Main responsibilities:

- Execute the digital product strategy aligned with business goals and member needs.

- Create and maintain the product roadmap, prioritizing features and enhancements based on strategic priorities and market trends.

- Work closely with vendors, UX/UI designers, engineers, marketers, and other stakeholders to deliver high-quality digital products.

- Depending on the products you own, you will have the opportunity to manage a team of product analysts and user experience designers.

- Build wireframes and low fidelity prototypes to communicate your ideas.

- Organize accounts (financial products), data, settings, and transactions in a logical manner to improve digital product usability.

- Build journey and process maps to communicate user flows and improve business processes.

- Interview leaders in lending, business services, payments, loss mitigation, and other business units to identify pain points and process improvement opportunities.

- Conduct market research and competitive analysis to identify opportunities and trends in digital banking.

- Utilize member feedback, analytics, and user research to inform product decisions and enhance user experiences.

- Drive the agile product development process, including sprint planning, backlog grooming, and release management.

- Ensure product quality and compliance with regulatory requirements through rigorous testing and validation.

- Define key metrics and KPIs to measure product performance and optimize features based on data-driven insights.

- Communicate product updates, milestones, and priorities to internal and external stakeholders.

- Performs other duties as assigned.

Requirements
Required Skills/Abilities:

- Excellent analytical skills with the ability to interpret data and trends, diagnose problems, and recommend effective solutions

- Exceptional communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders

- Strategic thinker with a customer-centric mindset and a passion for delivering innovative digital solutions.

- Excellent organizational skills and attention to detail.

- Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.

- Strong organizational skills in managing multiple initiatives.

Knowledge:

- Knowledge of regulatory requirements and compliance standards related to financial products is a plus.

Education and Experience:

- Minimum 6+ years’ experience in digital product management or related field

- Minimum bachelor’s degree or certification in business administration, STEAM field(Science-Technology-Engineering-Arts-Math) or related field, or more than 2 years of related experience in lieu of a degree

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 20 pounds at times.