Dispatcher

Nagelbush Mechanical Inc., a Tutor Perini Company, is seeking a Dispatcher to join our service department in Fort Lauderdale, Florida.

About Nagelbush Mechanical:

Extraordinary Projects, Exceptional Performance

Nagelbush Mechanical was established over forty years ago with a commitment to excellence and customer satisfaction.  We provide comprehensive plumbing, HVAC and electric for a variety of projects – both new construction and renovations.
Success has been accomplished by the reputation and relationships we have developed.  We are proud to say Nagelbush has never failed to meet a construction schedule.  Today we are one of the largest Commercial Mechanical Contractors in Florida. Nagelbush Mechanical Inc. is ranked as the #1 plumbing contractors in Florida by McGraw-Hill Construction's Southeast Construction Magazine.

Across the state of Florida, our notable projects that Nagelbush has worked on include the Broward County Courthouse and the FLL Terminal 4 Gate Replacement in Fort Lauderdale, and in Miami the Marlins Park and Panorama Tower.

Extraordinary Projects Need Exceptional Talent

DESCRIPTION:

As a Dispatcher at Nagelbush Mechanical, you will have the opportunity to:

- Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.

- Serve as the primary liaison between clients and field technicians, providing timely updates on arrival times, service status, delays, and follow-up work.

- Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.

- Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.

- Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.

- Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.

- Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.

- Maintain accurate customer, site, equipment, and service history information in the company dispatch or service management system.

REQUIREMENTS:

- High school diploma or GED

- Two or more years’ experience in dispatching, customer service, scheduling, and service coordination HVAC, plumbing, mechanical, or construction service experience preferred.

- Strong customer service and professional communication skills, with the ability to work effectively with clients, technicians, supervisors, and vendors.

- Ability to prioritize multiple service calls, make sound scheduling decisions, and remain organized in a fast-paced service environment.

- Working knowledge of dispatching, work-order, field service management, or customer relationship management systems.

- Proficiency with Microsoft Outlook, Word, and Excel, along with accurate data-entry and recordkeeping skills.

- Ability to obtain clear and complete information from customers and communicate technical service details accurately to field personnel.

- Strong problem-solving skills and the ability to respond calmly and professionally to urgent requests, schedule changes, and customer concerns.

- Knowledge of South Florida service areas and basic HVAC and plumbing terminology is preferred.

OUR MISSION
We build critical infrastructure that creates a better world.

OUR VISION
We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.

Nagelbush Mechanical builds extraordinary projects, which need exceptional talent.  Join us to help build the critical infrastructure that creates a better world.

Equal Opportunity Employer