Driver Verification Agent

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Driver Verification Agent to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Your responsibilities will include

- Monitor and correct Drivers Profiles in line with SOP.

- Provide input on SOP reviews.

- Conduct audits on all compliance documents.

- Capture the driver's details on Driver Verification Control Spreadsheet (Excel).

- Attend to the Driver Transfer mailbox and action transfer requests.

- Turn-off IC Drivers with expired documents and E-Learning.

- Send weekly emails to hubs informing them of expired documents and e-learning.

- Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC.

- Action all verification requests via the Zendesk ticketing system.

- Complete daily reports on performance (Verification & Clean up).

- Take responsibility for matters and work assigned.

- Attend weekly team meetings timeously.

Attributes required:

- Exceptional organizational and compliance and administrative skills.

- Have a keen eye and attention to detail.

- Must be able to work under pressure and high workloads from time to time.

- Must be able to think outside of the box and be proactive in your approach to your responsibilities.

- A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)

- Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.

- Ability to present ideas succinctly, in writing and verbally.

- Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.

- Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Qualifications and Experience:

- Matric

- 1 – 2 Years Audit / Document Management Experience

- KYC & AML experience

- Must be knowledgeable on Excel, PowerPoint, and Google Workspace

- Knows how to work under pressure

- Works well in a team

- Must be computer literate.

Why Join TFS:

- Purpose-driven impact : Transform lives through logistics innovation

- Advanced technology: Work with cutting-edge systems in a fast-paced environment

- Career growth: Thrive in an agile space that champions continuous improvement

- Inclusive culture : Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.