Elite/Lead Field Service Technician (WSS)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

Core Responsiblities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Create and maintain safe working environment and culture within the organization

- Take care of company property

- Demonstrates high impact culture through innovation, accountability and empowerment

- Must be able to function in a team environment

- Usually works with little to no supervision

- Understand basic installation procedures of wastewater equipment, specifically DAF

- Ability to teach and train customers on DAF and related equipment

- Ability to troubleshoot mechanical and electrical issues

- Understanding of basic chemistry used within wastewater systems

- Help existing customers to troubleshoot and make recommendations for repairs

Travel Requirements:

- Some travel required

- 20%-80% travel depending on division & location (overnight stays, away from home)

Education & Experience Requirements:

- Completed National Diploma in Water Care, Wastewater Treatment, Environmental Technology, Chemical Engineering Technology, Mechanical Engineering, Electrical Engineering, or Mechatronics.

Experience Requirements:

- Minimum of 5 to 7 years of technical work experience in similar environment.

- Treatment solutions background preferred, especially experience supporting DAF or related wastewater treatment equipment.

- Ability to obtain all required customer clearances.

- Experience with Microsoft Office including smart devices.

- Must have customer service experience in similar role.

Skill Requirements:

- Electrical, mechanical, diesel, fusion experience depending on business unit

- Work without direct supervision and provides coaching/training to junior-level technicians

- Technically sound

- Must have customer service experience

- Demonstrates critical thinking and complex troubleshooting ability

- Basic controls ability (PLC)

- Synthesizes technical information and communicates it clearly

- Derives insight from customer experience to produce outcomes and solve complex problems often in novel and unexpected ways

High Impact Behaviors:

- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

- Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.