EUC Remote & Desktop Specialist

Ipoh, MalaysiaPosted 13 days agoRemoteDirect from company

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About the role

- Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.

- Support standard builds, reimaging, and correction of configuration drift on devices returned to service.

- Handle VIP and escalated support requests with priority response and direct stakeholder communication.

- Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.

- Document recurring issues and feed permanent fixes back into the standard build and knowledge base.

- Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.

- Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.

- Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.

- Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.

- Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Job Requiremente

- 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.

- A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience)

- Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.

- Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.

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