Freight Systems Owner - Ocean

What You Can Expect :

Request management

- Validate incoming requests jointly with Operational Process Owner (from stakeholders via GDP) against existing functionality and the pipeline. Advise how current functions can meet the needs or define a new development.

- Categorize (compliance, operational efficiency, product strategy, visibility) and score each request, with the benefit and baseline.

- Refine and write acceptance criteria and test cases, and raise the ITBR with date, score and benefit for

- New developments define the exact requirements, how they interact with the system, and what they affect.

- Change requests, define what changes in existing functionality, and the impact on the process.

Backlog and roadmap

- Rank the modality backlog using the scoring model and fit the Air/ Ocean Product Strategy Manager’s plans into the roadmap .

Alignment and shared core

- Align with the other owners such as ADM and MDM & Quotation owners on common functionality (financial processes, documents, attachments, references). Attend the monthly design forum.

- Coordinate data needs with Data Governance.

- Own the business side of integrations (requirements, data sets, partner expectations, priority).

- Internal development team and integration owner handle the technical side.

Testing and release

- Provide test cases to the Operations Excellence Team (OET), support UAT, review defects, and confirm fixes.

- Maintain the modality’s critical-flow regression pack with the Performance & Insights Analyst.

- Contribute to release readiness and release notes.

Ownership

- End-to-end system process for the modality including any integrations with other applications from system process and data required. Including but not limited to:

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- Customer bookings to TMS

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- Operational visibility (schedules, status updates, etc.)

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- Carrier integrations (CHAMP, CargoSmart, INTTRA, direct carrier integration, etc.)

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- Advance manifest filings

- Changes required in system when there are regulatory changes, close alignment with Operational Process owner

Stakeholder Management

- Air/ Ocean Product Strategy Manager , joint alignment with PCO for prioritization, development and change request

- Operational Process Owner for operational process and compliance to regulations

- Data Governance for data that will be required in development and change request

- Systems Delivery & Release for development & resource planning, prioritization and communication with vendor

- Operational Excellence Team (OET) for demands and change requests

Decides : Requirement content, backlog ranking within the modality, whether an existing function meets a need.
Recommends : Sprint scope to the Delivery & Release team.
Escalates : Cross-modality and shared-core disputes, vendor sizing disputes.

What You Bring:

- 4-7 years in operations or TMS-related systems work

- Strong requirements writing and test design

- Structured system thinking

- Strong industry knowledge

- Strong written and verbal communication skills in English.