Front Desk Agent

Hourly Rate: $34.87

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

- Competitive Pay

- Professional Counseling & Family Support

- Growth and Development Opportunities

- *Benefit Eligibility will vary by position

Site Specific Perks

-  Free daily associate meal

- Monthly & quarterly team celebrations and awards

- Company branded attire for outdoor associates

- Discounts to onsite food outlets and spa

- Discounted bus pass

- Community service opportunities

As a Guest Services Agent, a typical day will include:

- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

- Answers telephone calls and routes calls to the proper department as applicable.

- May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

- Welcome and greet guests and anticipate and address their needs.

- Interact with colleagues and guests professionally and promptly.

- Contribute to team goals.

- Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

- Available to work various shifts, holidays, and both weekend days.

- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

- Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.