Front Desk Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):
Shift 1 (United States of America)

Job Description:

Salary : $18.37 to 19.88
Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Vitalant is seeking a Front Desk/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.

Your impact as a Front Desk/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule

Sunday:  6:30 am to 4:00pm
Monday:  11:30am to 7:30pm
Tuesday:  11:30am to 7:30pm
Wednesday:  OFF
Thursday:  OFF
Friday:  6:30am to 2:00pm
Saturday:  6:30am to 2:00pm

Our comprehensive total rewards support you, your family, and your future with

- Medical, dental, and vision insurance

- 401K + 5% company match

- Tuition assistance up to $5k per year

- Free basic life and AD&D insurance

- Free short-and-long-term disability insurance

- Paid time off

- Employee Resource Groups

- Recognition and perks

As a Front Desk/ Donor Relations Specialist, you'll get to

- Assist donor services staff by addressing donor questions and monitoring donor wait times.

- Retain current donors by scheduling their next donation appointment.

- Educate donors on additional collection techniques to optimize donation opportunities.

- Administer customer service and marketing survey to donors.

- Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Requirements:

- High School Diploma or GED required

- One year of customer service experience required

Location:
1757 W Fullerton Avenue
Chicago, IL 60614


Job Category:
Sales / Community Outreach

Contact Information: [email protected]

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.