Functional Consultant Ticketing

About Stage Entertainment
Stage Entertainment is one of the world’s leading live entertainment companies. We produce world-class musicals — think The Lion King, MJ, and Harry Potter and the Cursed Child — and operate more than 15 theaters across the Netherlands, Germany, France, Spain, Italy, and the UK. With around 3,000 employees and over half a billion euros in annual revenue, we touch the hearts of millions of visitors every year.
What makes us different? We recently brought ticket sales fully in-house, which means we now own the entire customer relationship — from the first click to the standing ovation. This makes IT a strategic driver of our business, not just a support function. We are building a modern, data-driven, multichannel digital ecosystem that powers ticket sales, personalizes the customer journey, and fuels commercial growth across all our markets.

What you’ll do
• Configure and optimize the ticketing platform to support ticket sales across all markets.
• Translate business requirements into system configurations and customizations.
• Manage data models, integrations with other systems, and data integrity.
• Manage user rights, access controls, and platform security.
• Develop and execute test plans; maintain documentation.
• Provide second-line support and serve as primary vendor contact for incidents and changes.
• Participate in cross-functional teams for reporting and continuous improvement.

What You Bring

Background

• Bachelor’s degree in IT, Business, or a related field, or equivalent experience.
• At least 2 years in application management, preferably in ticketing, e-commerce, or SaaS platforms.

Technical skills

• Understanding of operational and commercial ticketing processes.
• Hands-on experience with SaaS platforms and ticketing systems.
• Proficiency in data modeling, system integrations, and configuration management.
• Knowledge of IT security principles.
• Familiarity with agile ways of working.

Nice to have

• Knowledge of coding (JavaScript).
• Experience in the live entertainment or events industry.
• Relevant vendor-specific platform certifications.

Who you are

• You combine strong analytical skills with a pragmatic, results-oriented mindset.
• You’re a team player who thrives in a fast-paced, international environment.
• You take ownership, communicate clearly, and are eager to keep learning.
• You have ambition – you want to grow, have impact, and build something that matters.
• You are fluent in English. Working knowledge of German, Dutch, Spanish, or French is a plus.