Gerente de Operaciones de Campo

Job Summary:

The Field Operations Manager provides leadership for the assigned locations in support of dealership services.
Core Duties

- Lead and manage a team of dealership service employees across an assigned geographic region.

- Oversee employee timekeeping, payroll submissions, and labor hour approvals.

- Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.

- Develop and communicate daily installer schedules to maximize productivity and dealership coverage.

- Monitor film inventory levels, place inventory orders, and ensure material availability.

- Track daily dealership vehicle counts and staffing needs to align labor resources with demand.

- Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.

- Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.

- Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.

- Coordinate employee onboarding at dealership locations, including system access and account setup.

- Request employees pay adjustments to maintain accurate personnel records within company systems

- Assist with warranty processing and other operational data entry as needed.

- Coordinate new dealership account setups, including hotspot administration and operational readiness.

- Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.

- Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.

- Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.

- Communicate staffing schedules and operational updates with dealership management.

- Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.

- Plotter maintenance and repairs

- Perform additional duties and special projects as assigned.

Basic Qualifications

- 3 years working in dealership or related experience.

- High School Diploma, GED, or equivalent

- 18+ years old with 2 years of driving experience.

- Must have a current and valid driver’s license with a clean driving record.

- Must meet insurability requirements under the company’s motor vehicle insurance policy.

- Excellent communication, interpersonal, analytical and problem-solving skills

- Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.

- Proficient in Microsoft Office (Word, Excel, Outlook).

- Ability to multi-task with a sense of urgency

- Ability to lift 25 lbs on occasion.

- Travel between assigned locations required

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.