Graduate Trainee - ORM

The purpose of this role is to deliver regular reporting for Digital Marketing channels and campaigns, as well as audience, attribution and CRO (conversion rate optimisation) analysis.
Job Description:
Job Title: Graduate Trainee - Online Reputation Management
Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)
Location: Mumbai
Working Mode: 5 days working, from office (On-site)

Key Responsibilities:

- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.

- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.

- Build brand awareness by addressing user queries and maintaining a positive online perception.

- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.

- Categorize data and prepare daily, weekly, and monthly ORM performance reports.

- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Qualifications Required:

- Graduate or UGC-approved Diploma holder in Mass Media, Marketing

- Communication, Advertising, or related fields.

- Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.

Location:
India - Maharashtra- Mumbai - Andheri East - The Square - Level 8
Brand:
Dentsu Creative
Time Type:
Part time
Contract Type:
Consultant