Home Claims Specialist

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a 12month Contract/Secondment basis.

We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)
Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

- Managing an individual caseload of claims through to finalisation

- Identify potential recovery action as part of effective claims management

- Review quotes and authorise repair costs

- Negotiate on settlements for claims

- Act as a technical referral point for internal teams

- Provide empathy, understanding whilst handling complex conversations

- Consistently provide service that exceeds member’s expectations

- Identify continuous improvement initiatives

What are we looking for?

- Exceptional customer service skills and a high attention to detail

- Excellent communication and strong negotiation skills

- Ability to gather, collate and present evidence and make informed decisions

- Ability to clearly communicate complex processes and decisions to our members

- Results orientated mindset

- Self-driven and motivated with the ability to work autonomously

- Experience in claims lodgement and knowledge of end-to-end claims process desirable

- Previous experience working within the financial services industry desirable

What we can offer you:

- A workplace culture where our people feel valued, respected and empowered

- Work in flexible ways that meet work/life commitments and support wellbeing

- Be part of a purpose led organisation that gives back to the WA community

- An environment that values ongoing career development

- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

- Opportunities for community engagement and corporate volunteering

Applications close COB Friday 13th November 2026.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

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