Housekeeping Office Coordinator

JOB SUMMARY:
Performs all basic administrative functions in the Housekeeping department and is responsible for ensuring the efficient operation in accordance with Avion standards.

JOB FUNTIONS & DUTIES:

- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

- Maintain regular attendance in compliance with Avion standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and holidays based on business demands.

- Maintain high standards of personal appearance and grooming, which include compliance with the Avion dress code and wearing a name tag when working (per brand standards).

- Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations.

- Be familiar with all Avion policies and house rules.

- Answer all incoming telephone calls.

- Keep all files updated and organized.

- Order materials and supplies as necessary.

- Deliver hotel items to guest rooms per guest requests.

- Collect and distribute department boards and tasks, as requested by the Housekeeping Leaders.

- Log and maintain records of purchase orders.

- Dispatch work orders and guest requests using the appropriate hotel systems.

- Process and file all log sheets.

- Participate in all department inventories.

- Attend meetings as necessary and take minutes as required.

- Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.

- Perform any other duties as required.

- Access to back of house areas of the hotel and sensitive information.

- Interact and occasionally have unsupervised contact with guests and/or colleagues.

- Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, storage, and secured filing cabinets.

- Maintain a high level of trust and responsibility.

- Represent the company with a certain level of reputation and good character, as well as exercise sound judgment.
Requirements

EXPERIENCE & EDUCATION:

- Experience in a hotel or related field preferred.

- High school diploma or equivalent required.

- Ability to type 55 wpm.

- Proficient with Microsoft operating systems, GXP, and other hotel systems.

- Must be able to convey information and ideas clearly.

- Must be able to evaluate and select among alternative courses of action quickly and accurately.

- Must work well in stressful, high-pressure situations.

- Must maintain composure and objectivity under pressure.

- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.

- Must be able to work with and understand financial information and data, and basic arithmetic functions.