Housing Officer

Salary:
£32,000.00 - £40,000.00 Per year ‌
We’re excited to be recruiting a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

This is a part time role working 30 hours a week, we can be flexible with the working hours. You'll be based from our Exeter Office 2 days a week, with extensive travel across the area.

You will manage your own diary with a mix of working from home, office and meeting with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer , you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality

- Acting as a trusted point of contact for customers

- Building relationships with local authorities, community groups, and partner agencies

- Using data insights to improve services and ensure compliance with legislation and regulations

- Supporting neighbourhood improvements and shaping services based on the voice of our customers

- Maintaining accurate customer records and ensuring data is used responsibly

- Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

- Experience delivering tenancy, lease, or neighbourhood management services

- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues

- A collaborative approach, working across teams and with external stakeholders

- Good knowledge of landlord services and the ability to apply this in practice

- A customer-first mindset, with a track record of achieving positive outcomes

- Confidence using digital tools to support service delivery

- A full driving licence and access to your own car

Job Description

We have some great benefits at SNG, including:

- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

- Chance to buy or sell holiday as part of our flexible benefits package

- 3 additional wellbeing days and 2 paid volunteering days

- Generous matched pension scheme up to 12% and Life cover at 4x salary

- Enhanced maternity/paternity/adoption pay

- Options for private medical insurance, dental insurance and critical illness cover

- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.