(HQ) Claim Handler

The Claim Handler covers end-to-end cargo claim handling across air, sea, inland transport, and other services provided by Morrison, and assists in standardizing claim, insurance and legal risk management procedures.

Job Responsibilities:

- End-to-End Claim Handling
Handle and track cargo loss/damage cases, including documentation collection and liability assessment under applicable conventions.

- Subrogation & Recovery
Pursue claims against liable parties, support recovery strategy, and assist in negotiation and settlement.

- Insurance Administration
Support policy management, underwriting coordination, and insurance reporting.

- System & Process Enhancement
Maintain claims database, monitor KPIs, and support SOP development and process improvements.

- Cross-functional Coordination
Collaborate with global stations, insurers, and internal teams to facilitate claim handling and resolution.

- Support other legal department projects as needed.

Education/Technical Skills

- University graduate.

- Fluent bilingual (Chinese/ English) written and verbal communication skills.

Knowledge/ Work Experience

- More than 3 years of experience in cargo claims, freight forwarding, insurance or related legal fields.

- Familiar with international cargo liability frameworks (Montreal Convention, Hague-Visby Rules and other similar International Conventions and/ or applicable laws).

- Hands-on experience with insurers.

- Cross-border or multicultural work experience.

Key Behavioral Competencies

- Detail-Oriented with strong document management and follow-through discipline.

- Ability to work independently and manage priorities across multiple concurrent cases.

- Responsibility & Accountability – Takes ownership of assigned tasks and ensures timely and reliable completion.