HR Helpdesk Officer

Job description summary :

The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks

Job Description :

- Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction

- Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered

- Knowing how to measures the performance as individual

- Proactively improve proficiency and productivity and drives consistent work quality

- Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services

- Ensures that Helpdesk practice is always aligned to the mission / vision

- Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development

Job Requirements :

- Minimum Bachelor’s degree (S1) in any major with a minimum GPA of 3.00.

- Minimum 1–2 years of experience in Customer Service

- Good command of English, both written and spoken, for communication and work documentation.

- Strong analytical, detail-oriented, and accuracy skills.

- Good communication and coordination skills across teams/departments.

- Able to work independently and as part of a team, with initiative in improving work processes.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"