Imaging Manager

Reports to:
Director of Support and Ancillary Services

Class:                   Full-Time (Hours depending on needs of the department).

Primary Role:

Responsible for the day-to-day operations of the Imaging department, including clinical, operational and personnel oversight. The Imaging Manager plans and implements the overall imaging policies, procedures, and services for the diagnostic imaging department.  Ensures efficient and effective departmental operations and the patient experience including reception and insurance procedures.

Responsibilities:

- Provides comprehensive service and strategic planning for the Imaging department along with the Director of Support and Ancillary Services and the Clinical Director of Imaging. The individual is also in charge of the daily running of the imaging department.

- Responsible for managing, organizing, and coordinating all daily aspects of the Imaging department’s services by providing visible leadership and direction. The Radiology Manager effectively communicates with staff at various levels of seniority and from many disciplines within Imaging and throughout the hospital.

- The Imaging Manager is administratively and operationally responsible to the Director of Support and Ancillary Services for operational issues and to the Clinical Director of Imaging for clinical issues.

- The Imaging Manager delegates professional duties to staff recognizing the professional competency of individuals by delegating specific duties and responsibilities to the members of the imaging team commiserating with their experience and abilities, whilst holding them accountable for the delivery of specific objectives and targets. Specifically, the Imaging Manager can delegate managerial, supervisory and leadership duties to the Imaging Supervisor to assist the Imaging Manager in performing their role in the management of the Imaging Department.

- Under direction of the Clinical Director of Imaging, assists in making recommendations relative to improving patient care and staff requirements thereby ensuring that the highest level of patient care and services are delivered in the department.

- Along with the Director of Support and Ancillary Services develops operational policies protocols and guidelines to maximize resources and to ensure that the necessary processes and procedures are in place to meet the applicable regulatory requirements for the department.

- Responsible for staff orientation, training, and scheduling to ensure that services are carried out in an expeditious manner.

- Arranges that the necessary training and education for staff as may be required from time to time.

- Manages and motivates the operational team by promoting an open learning environment and encouraging acceptance to change for the sake of improvement and best practice.

- Leads and manages the daily administrative support provided to ensure their effective deployment of patient scheduling, records and data management, and customer service.

- Designs, manages, cooperates with the staff and practice evaluation system.

- Ensures compliance with infection control, quality and safety policies.

- Liaises and works with multidisciplinary terms on the development of policies, standards, and audits.

- Monitors office supplies to ensure sufficient supplies are always available.

- Provides quality customer service to patients and hospital staff.

- Ensures that all reasonable precautions and safe guards are in place and to provide safe guards to provide a safe place of work for all persons.

- Performs the duties of the department’s safety officers as outlined in DH’s safety policies.

- Observes and maintain contact with patients during their waiting, examination and post-examination stay in the department.

- Manage the consistent delivery of customer expectations in all aspects of the patient experience, and instil a culture of excellent customer service throughout the Imaging Department and monitor effectiveness/success via patient satisfaction, clinical incidents and complaints.

- Records imaging identification and patient documentation quickly and accurately by observing protocols to ensure compliance with patient confidentiality guidelines.

- Ensures best operation of Imaging equipment by ensuring preventive maintenance requirements are carried out; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment and supplies inventories; evaluating new equipment and techniques.

- Protects patients and employees by adhering to infection-control policies and protocols; following drug protocols in case of reactions to drugs, such as contrast media.

- Performs other duties as assigned.

Participation in Committee Activities:

The employee, as part of his/her job description shall take part in the activities of any committee that he/she is assigned by his/her supervisor, and is expected to attend all scheduled meetings.  The employee further agrees to be an active participant in assigned activities related to DH attaining and maintaining Joint Commission International (JCI) Accreditation.  One such committee is the Management Committee that the Imaging Manager is expected to attend and participate in, however, should send the Imaging Supervisor when the manager cannot attend.

On-Call Employee:

The Employee is subject to an enhanced “call out” timeframe. Now, when called the Employee is required to respond in 15 minutes, and to report for duty at the Hospital in 30 minutes , unless they have obtained approval to the contrary.  All employees are expected to be available in the event of emergencies. (Hurricanes and natural disasters are considered emergencies and thus the Imaging Manager is not permitted to leave the island during these emergencies).

Qualifications / Knowledge Requirements:

- Graduate from an accredited school from one of the countries approved by the Cayman Islands’

- Radiography experience of at least 5 years: use of medical technologies, performing diagnostic procedures.

- Must be registered with the  Cayman Islands’ Council for Professions Allied with Medicine (CPAM)

- Basic Life Support Provider Certification.

- Supervisor experience of at least 5 years.

- Supervisory qualification or equivalent.

- High proficiency in all program components of Microsoft Office.

- Demonstrated skills in written and spoken communication.

- Excellent telephone manner and customer service skills.

- Ability to work as part of a team.

- Ability to operate independently, within the confines of the policies and procedures of the hospital.

- Ability to work effectively and efficiently under pressure in a stressful environment, and often without relief.

Accountability:

The Manager is administratively and operationally responsible to the Director of Support and Ancillary Services and clinically responsible to radiologists they work with and specifically the Clinical Director of Imaging.

Travel:

Travel to various clinics in The Cayman Islands within our private Healthcare System to work with colleagues and manage any diagnostic imaging services at these clinics and possibly to related Health Systems overseas for training as required.

Working hours:

- The Employee’s normal hours during the first 6 months will be as follows:

- Monday to Friday: 7am to 4pm OR 8am to 5pm OR 12pm to 9pm.

- If scheduled to work on Saturday, Sunday or a Public holiday: 9am to 6pm.

It is the responsibility of the Manager to ensure the department is adequately staffed with the resources provided. This means that at times and within reason acceptable to both parties, the Manager is responsible for covering the area of the department in which she/he is qualified to perform clinical duties in.

Physical, Mental & Environmental Requirements:

- Employee is required to stand, walk, climb, sit, push, pull, stoop, kneel, reach overhead, use hands and fingers, and rotate trunk for prolonged periods.

- Some light lifting of objects is required.

- The noise level in the work environment is usually quiet.

All requirements may be modified to reasonably accommodate individuals with disabilities.

This job description does not list all the duties of the job. The post holder may be asked by supervisors/managers to perform other duties within the remit of the Radiology Department, once approved by the HR Department/Director of Operations. The post holder’s evaluation may be based, in part, on his/her performance of the responsibilities listed in this job description.

The Management of Doctors Hospital has the right to revise this description; and the post holder will be advised in the event that this occurs. This job description is not a contract for employment, and either the post holder or the employer may terminate employment at any time, for any reason as outlined in the Employment Contract or other written agreement.