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Junior IT Specialist

PayJoy

San Francisco, CAPosted 8 h agoDirect from company

  • LocationSan Francisco, CA
  • Work typeHybrid
  • EmploymentFull-time
  • Posted30 October 2026
  • SourcePayJoy's careers page (Lever)
  • Last checked2 h ago on PayJoy's careers page
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About the role

Position Overview |

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities|

Helpdesk & End-User Support

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Provide Tier 1–2 technical support for hardware, software, and SaaS applications

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Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

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Support operating systems (Windows, macOS, Linux) and productivity tools

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Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

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Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

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Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

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Assist with cloud-based backups, monitoring, and security best practices

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Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

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Monitor network performance and resolve connectivity issues

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Assist with network security controls and access management

IT Asset Management

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Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

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Maintain accurate asset inventory records and ensure compliance

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Coordinate device provisioning, replacements, and returns

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Support onboarding and offboarding processes

Security & Compliance

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Follow IT security policies and best practices

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Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

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Support audits and compliance requirements as needed

Qualifications |

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Bachelor's degree in computer science or

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4+ years provided support in the form of Linux\Windows\Mac OS architecture

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Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)

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SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

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Understanding of system and application integration, as well automation engineering

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Able to work off hours for maintenance and projects

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Periodic travel to other offices to help support staff.

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