Lead Accounts Receivable Representative

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Position Summary
The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment.  They lead all aspects of problem solving and facilitate conversations with responsible parties.  . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.

Key Responsibilities:

- Communicate professionally, both written and verbal

- Effectively handle a high volume of email communication and phone contact

- Have a solid understanding of customer billing platforms that allow problem identification and solution

- Proficiency in key Excel functions that will drive collection efficiencies for large customers

- Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

- Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

- Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations

- Ability to react to and effectively handle changes in priorities based on business need

- Formulate a course of action to consistently accomplish or outperform established goals

- Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default

- Ability to work with minimal direction; following guidelines and company policy

- Support development and implementation of on-boarding content for new team members

- Use Practical Process Improvement techniques to identify and solution problem root cause

- Mentor and support other team members

Non-Negotiable Hiring Criteria:

- High School Diploma and/or GED required

- 5+ years of experience in collections and/or business or an equivalent combination of education and experience.

- Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

- Demonstrate proficiency with MS Office (Word, Excel, and Outlook)

- Excellent written and verbal skills that allow effective communication via both phone and email

- Operates with a high degree of integrity, works well in a team environment.

Minimum Requirements/Qualifications:

- Bachelor’s degree in a business field preferred.

- Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

- Goal oriented

- Possesses a high degree of integrity

- Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

- Ability to work effectively with other team members in an open environment

- Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos

- Travel may be required at times, up to 20%.