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Live Operation (Moderator) - Specialist (Freelancer)

aCommerce

Bangkok, ThailandPosted 6 days agoDirect from company

  • LocationBangkok, Thailand
  • Work typeNot stated
  • Posted21 October 2026
  • SourceaCommerce's careers page (Greenhouse)
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About the role

Responsibilities:

- Technical Expertise:

- Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.

- Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.

- Maintain a strong understanding of streaming protocols and best practices across various platforms.

- Content Moderation:

- Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.

- Manage comments promptly to maintain a positive and inclusive environment for viewers.

- Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.

- Stream Support:

- Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.

- Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.

- Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.

- Teamwork and Communication:

- Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.

- Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.

- Maintain a positive and professional demeanor within the team environment.

Qualifications:

- Excellent attention to detail and ability to identify and address potential problems proactively.

- A keen eye for inappropriate content and a commitment to maintaining a positive online environment.

- Effective communication and collaboration skills to work seamlessly within a team.

- Ability to stay calm under pressure and make quick decisions in fast-paced situations.

- Proficient in (Thai, and English) to understand viewer comments and communicate effectively.

- Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).

- Graduating from relevant fields of study would be preferred.

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