Network Operations Engineer II

What this Job Entails:

The Network Operations Engineer III is a senior-level role that focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a
high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision.
This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools.

Scope:

- Resolve a wide range of network issues creatively and effectively.

- Monitor the performance and health of optical and IP networks using advanced
network management tools.

- Tackle diverse and complex problems, applying sound judgment and innovative
solutions.

- Operate with minimal guidance on daily tasks, requiring only general instructions for
new assignments.

- Troubleshoot and resolve network issues to ensure minimal downtime and service
disruptions.

Your Roles and Responsibilities:
Network Management:

- Manage and optimise hardware technologies to maintain network performance and capacity.

- Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.

Issue Resolution:

- Address network traffic issues and respond to queries raised by XFNs and partners.

- Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.

- Conduct root cause analysis for network outages, providing detailed reports and solutions.

Cross-functional Collaboration:

- Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.

- Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.

Additional Duties:

- Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

- Bachelor’s degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.

- Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).

- Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.

- Comprehensive understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.

- Experience in preparing root cause analysis reports for network and server outages.

- Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications:

- Experience working in a multi-vendor network environment.

- Relevant network certifications such as CCNP, NCIP, OCA, or equivalent.

Physical Demand & Work Environment:

- Ability to perform office-related tasks, including prolonged sitting or standing.

- Capability to move within an office environment and effectively use a computer.

- Must have strong communication skills for effective collaboration and coordination.

- Occasional repetitive motions of the wrists, hands, and/or fingers may be required.

- This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.