Office Assistant

Office Assistant
6017 RHPA- Reid Gastroenterology Schedule: Day Shift.  40 hours weekly.  6:30AM to 3:00PM

About the Position
Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.

Overview of Responsibilities

- Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.

- Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.

- Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.

- Greets patients as they arrive.

- Collects patient co-payments.

- Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.

- Updates chart with copies of current insurance card and patient registration forms.

- Prepares new patient charts as appropriate.

- Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.

- Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.

- Keep patients informed of delays and explain alternatives when possible.

- Coordinate the business schedule and office schedule for the Provider(s).

- Check out patient by collecting any additional payment due for services rendered if applicable.

- Enter CPT and ICD 10 codes, when appropriate.

- Record and post charges and payments daily, when appropriate.

- Balance cash drawer and prepare deposit for Practice Manager to take to bank.

- Assist patient with billing questions as capable and refer complex problems to the Practice Manager.

- Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.

- Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.

- Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.

- Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.

- Follows up with patients that canceled/no showed their appointment.

- Monitors patient portal, Payor Coverage Portal, and e-mails daily.
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

- Required Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.

- Required Education: High School Graduate or GED equivalent.