OPERATIONS CO-ORDINATOR

What You Can Expect :

- Manage requests for deliveries, collections, relocations and installations for key customers

- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database

- Understand the specific requirements of key customers – internal process, customer product etc.

- Provide quotations to customers on request

- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle

- Take ownership of orders from end to end

- Ensure a professional and efficient service is delivered at all times

- Order services as required from third party suppliers in relation to customer’s requirements

- Troubleshoot problems quickly and identify solutions to minimise impact to customer

- Deal with ad-hoc customer enquiries by phone and e-mail

- Assist team members as required and provide support to team leader as directed

- Work with internal staff to ensure a professional and efficient service delivery

- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.

- Sign off supplier purchase orders (to agreed sign off level)

- Ensure 100% job file accuracy before passing to accounts team

- Manage team mail box activity efficiently and line with team/department targets

What You Bring:

- Minimum 3 years Customer Service experience in a similar role

- Experience of working in a transport, logistics or Installations environment desirable

- Meticulous attention to detail and a customer focused approach

- Strong general level of education

- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)

- Excellent demonstrable communication skills – written and verbal

- Strong team player with a flexible positive attitude – will need to work extended hours at peak times

- Capable of working on own initiative, ability to problem solve and identify corrective actions