Outlet Host/Hostess - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:
It is the primary responsibility of the host position to be friendly and courteous, while greeting,   seating   and engaging the guests during their dining experience.

Essential Duties and Responsibilities:

- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

- Maintain a professional and positive attitude at all times

- Maintain complete knowledge of the menu offerings

- Escort guest to their table

- Monitor the seated guests and respond to guest needs

- Communicate clearly over the radio to management and other   host   to ensure that the restaurant   operates   efficiently.

- Thank guests with genuine appreciation and provide a fond farewell.

- Answer restaurant telephone courteously and efficiently

- Speak to guests and co-workers using clear,   appropriate   and professional language

- Anticipate guests service needs, engage guests in conversation   regarding   their stay, property services, and area attractions/offerings

- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.

- Maintain cleanliness of work areas throughout the shift.

- Notify management of maintenance repair issues.

QUALIFICATIONS

- Minimum six (6) months of related experience   required

- Able to   work   a varied work schedule to include nights, weekends, and holidays.

- Must   have excellent communication skills.

- Be flexible and adaptable to change.

SKILLS

- Strong leadership and interpersonal skills

- Excellent interpersonal,   oral   and written communication skills.

- Meticulous,   organized   and   accurate

- Extreme confidentiality.

- Familiarity with a variety of computer systems and applications.

- Be flexible to work varying shifts and time schedules as needed.

- Communicate effectively with all levels of employees and guests.

- Manage multiple details and tasks concurrently in a changing environment.

- Able to work effectively in a team environment.

- Analyze and think about how   possible solutions   impact on   the entire operation.

PHYSICAL DEMANDS

- Ability to stand and sit for extended periods of time.

- Ability to walk distances.

- Ability to lift 30 to 40 lbs.

- While performing the duties of this job, the employee is   frequently   required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,   talk   or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth   perception   and ability to adjust focus.

- The Casino environment is hectic,   fast-paced   and often crowded and noisy. May be exposed to casino related environmental factors   including, but   not limited to excessive noise and constant exposure to   general   public.