Outlet Server - HRC Foxwoods Family Dining

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

- Taking guests’ orders.

- Running food.

- Handling cash & other forms of payment.

- Making proficient sales transactions - using a point-of-sale system.

- Properly checks I.D.s – for guests who appear to be under 30 years old.

- Demonstrating responsible alcohol service.

- Demonstrating impeccable product knowledge.

- Suggestive selling - using proven techniques.

- Answering questions - accurately and politely.

- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

- Maintaining a clean & organized station – including pre-bussing & table maintenance.

- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.

- Demonstrating knowledge of all table/station numbers.

- Directing guests to areas & restrooms.

- Creating memorable experiences.

- Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Native Americans receive preference in accordance with Tribal Laws.

PHYSICAL DEMANDS

- Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.

- Ability to sit for extended periods of time.

- Ability to make repeating movements of the arms, hands, and wrists.

- Ability to express or exchange ideas verbally and perceive sound by ear.

- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

- Ability to turn or twist body parts in a circular motion.

- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.