Patient Care Coordinator

Patient Care Coordinator – Tacoma, Washington

✨ Patient Care Coordinator – Be the Heart of Our Tacoma, WA area Clinic!
The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients needs, and ensuring a smooth flow for a thriving growing practice.

🌟 What You’ll Do

- Greet and screen patients to determine how we can best support them

- Answer questions about services and promotions

- Spot potential leads and keep patient flow running smoothly

- Manage scheduling, daily office tasks, and financial and administrative duties

- Handle insurance verification, inventory, and patient records

- Partner with clinic and home office teams to support operations

- Assist with marketing efforts, events, outreach, and patient retention activities

💡 Who Thrives in This Role

- Eager learners whose career is centered around working in a medical practice

- Strong multi‑taskers with solid problem‑solving skills

- Punctual, reliable professionals

- Individuals who genuinely love helping others

❤️ Why It’s Rewarding
You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better health.

Job Type: Full-Time, Monday - Friday, no weekends
Location: Tacoma WA area
Compensation :

- $20.00 - $21.00 an hour. Pay is commensurate with experience and qualifications

- Monthly Bonus Opportunities

Essential Duties and Responsibilities:

- Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.

- Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.

- Schedule and confirm appointments and conduct outbound retention calls to patients.

- Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.

- Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.

- Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.

- Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.

- Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.

- Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.

- Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.

- Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.

- Track marketing calls and inquiries from initial contact through the point of sale

- Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.

- Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements :

- A minimum of 10 years office management experience in a customer driven industry is a plus.

- High school diploma or equivalent (GED)

Required Skills:

- Strong computer skills

- Experience with word processing and database software.

- Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.

- Excellent oral and written communication skills.

- Basic understanding of accounting procedures and good math aptitude.

- Strong customer service orientation.

- Excellent organizational skills.

- Ability to manage multiple tasks within strict deadlines.

- Ability to input and track sales revenues and balance accounts daily and monthly.

- Detail oriented.

- Front desk medical experience required.

Physical Demands:

- Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.

- Must be able to pick up after an interruption to complete tasks that require focus.

- Must be able to lift boxes up to 20 pounds.

Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance
Requirements added by the job poster
• High School Diploma
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.

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