Patient Service Representative I

GENERAL SUMMARY

- Work Location: 5215 N California suite 803 Chicago IL 60625

- Travel required to locations in Skokie, IL & on Halsted St, Chicago

- Starting range: $18.00-20.00

- Full-Time, Monday-Friday. No weekends or nights at this time!

- a dynamic environment with a strong team dedicated to providing the highest level of patient care.

- We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!
Benefits:

- Health insurance

- Dental insurance

- Vision insurance

- Life Insurance

- Pet Insurance

- Health savings account

- Paid sick time

- Paid time off

- Paid holidays

- Profit sharing

- Retirement plan
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:

- Welcomes and greets all patients and visitors, in person or over the phone.

- Is responsible for keeping the front desk area clean and organized.

- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).

- Collects outstanding patient balances.

- Obtains referrals and authorizations when required.

- Scans incoming faxes, consents, reports, and all other patient information into patient chart.

- Generates batch transmittal reports for each day.

- Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.

- Schedules follow up services and office visits for patients.

- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.

- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

- Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

- Ensures proper hand off of responsibilities once their task is completed.

- Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.

- Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.

- Consistently demonstrates good use of time and resources.

- Ensuring that all medical records are accurate and complete.

- Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

- N/A
KNOWLEDGE | SKILLS | ABILITIES

- Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.

- Ability to answer multiple incoming telephone calls.

- Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.

- Customer-oriented with ability to remain calm in difficult situations.

- Ability to work independently and manage multiple deadlines.

- Ability to comprehend established office routines and policies.

- Ability to keep financial records and perform mathematical tasks.

- Knowledge of Medical Terminology.

- Excellent verbal and written communication skills.

- Proficient interpersonal relations skills.

- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).

- Ability to navigate online health insurance portals to verify benefits.

- Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.

- Complies with HR confidentiality standards.
Requirements
EDUCATION REQUIREMENTS

- High School Diploma or equivalent required.

- Some college work preferred.
EXPERIENCE REQUIREMENTS

- Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL

- N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%