Patient Services Representative

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS
Title: Patient Services Representative
FTE: Part-time, 0.6375 FTE (51 hours per pay period)
Schedule: Every Monday, Tuesday and every other Wednesday 5:00am to 1:00pm; Every other Saturday and Sunday from 7:00am to 2:00pm
Location: Hospital Campus
Holiday Rotation: Minimum of two per calendar year
Weekend Rotation: Every other Saturday and Sunday
On Call Requirements: None

POSITION SUMMARY

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone.  Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting.

POSITION TECHNICAL RESPONSIBILITIES

- Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.

- Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.

- Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.

- Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.:  Consent for Treatment, Important Message from Medicare, among others.

- Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).

- Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.

- Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.

- Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)

- Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.

- Other duties as assigned.

POSITION REQUIREMENTS
Education:

- Required: None

- Preferred: High school diploma or equivalent
Experience:

- Required: None

- Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired
Licenses and Registrations:

- Required: None

- Preferred: None
Certification(s):

- Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020.  This will be provided by employer.

- Preferred: None

BENEFIT SUMMARY

- Competitive health and dental insurance options

- Flexible paid time off to balance work and life

- Retirement plan with immediate vesting and employer match

- Discounted membership to our state-of-the-art fitness facility

- Generous tuition reimbursement

- Employer provided life and disability insurance

- Free parking at facility