Project Coordinator III

What this Job Entails:
The Project Coordinator II will plan and coordinate aspects of projects from initiation to delivery. Projects often involve logistics planning, network, server, and/or software implementation/upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope:

- Works on assignments that are moderately difficult, requiring judgment in resolving issues

- Requires little instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

- Gather and maintain project requirement lists.

- Provides weekly project updates including action item updates.

- Schedules and coordinates project reviews and follows up on assigned actions.

- Effectively and accurately communicate status to the team.

- Maintains and monitors project plans, project schedules, work hours and expenditures.

- Assists with identifying project issues, resolving blockers, and/or escalating the issue to the manager.

- Takes part in organizing, attending and participating in stakeholder meetings.

- Documents and follows up on important actions and decisions from meetings.

- Collaborates with various regional teams responsible for project resources and ticket resolution.

- Assists with daily monitoring of the ticketing system, reassigning and creating tickets where required.

- Produces regular reports as required.

- Assists with identifying trends or recurring problems and escalates to management for resolution.

- Assists with locating and defining new process improvement opportunities.

- Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics, SLAs, and KPIs, and delivering actionable insights to relevant decision-makers.

- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

- Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

- Builds productive internal and external working relationships

- Exercises judgment within defined procedures and practices to determine appropriate action

- Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

- Experience working with Google Workspace tools

- Excellent Communication skills, both verbal and written

- Previous experience with ticketing systems and/or project management system

- Understanding of or previous experience in a technology driven environment

- Proactive attitude and dependable

- Excellent customer service skills

- Ability to work both within a team and independently

- Ability to multitask and prioritize workload

- Ability to use good judgment, as well as problem-solving and decision making skills

- Ability to maintain confidentiality and professional decorum

Preferred Qualifications:

- Understanding or previous experience with ticketing systems and/or project management system​

- Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

- Must have the ability to perform office-related tasks which may include prolonged sitting or standing

- Must have the ability to move from place to place within an office environment

- Must be able to use a computer

- Must have the ability to communicate effectively

- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers