Reconnect Officer

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Key accountabilities

- - be at the forefront of the business, operating via telephone/chat/email to support customers located in the Europe

- - establish positive engagement with the customers, build relationships and demonstrate fair treatment

- - maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Qualifications (Education, skills and experience)
Team

- Collaborate and engage with team members providing valuable input for customer solutions

- Proficient and compliant to internal processes and policies

- Demonstrate sound judgment, prompt follow-up, and timely escalations

- Escalate disputes and non-responsiveness effectively and timely

- Proactive interaction and collaboration with various internal and external stakeholders

Competencies

- Strong verbal skills resulting in successful collection of fees and timely management of returns

- Demonstrate verbal and written communication and customer service skills

- Good working knowledge in Microsoft Office (Excel, Word, Outlook)

- Effective organization, time management, prioritization, follow-up and execution skills

- Effective problem solving and issue resolution skills

Preferred Experience

- Previous experience working in an customer care environment

- Previous experience in a credit control role

- Good understanding of the laws and regulations relating to Debt Collection activities.

Skills and Abilities and Personal Attributes

- Fluent in both written and spoken English and French

- Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.

- Ability to adapt to new procedures and systems quickly.

- Ability to multi-task and understand the importance of prioritisation.

- Possess a keen eye for detail and be able to spot and correct mistakes.

- Polite, efficient communication manner.

- Strong Team Player and willing to collaborate with others.

- Ability to engage with internal and external stakeholders.

Preferred Experience

- Previous experience working in an customer care environment

- Previous experience in a credit control role

- Good understanding of the laws and regulations relating to Debt Collection activities.

Skills and Abilities and Personal Attributes

- Fluent in both written and spoken English and French

- Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.

- Ability to adapt to new procedures and systems quickly.

- Ability to multi-task and understand the importance of prioritisation.

- Possess a keen eye for detail and be able to spot and correct mistakes.

- Polite, efficient communication manner.

- Strong Team Player and willing to collaborate with others.

- Ability to engage with internal and external stakeholders.

Expected behaviours

- Proactive, curious and punctual.

- Result orientated.

- Meticulous

- Self-motivated, enthusiastic and keen to learn and develop personal skills/knowledge.

- Solution

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!